An inbox for inquiries
Centralize requests so they don't depend on a personal email or remembering a conversation.
HR tickets
Every inquiry, with a person on the other end.
Provide clear tracking for team inquiries. Gather HR requests, identify who handles them, and keep follow-up until resolution.
Emplyx / HR ticketsIllustrative view
HR inquiries
A common inbox to assist people
1Pending
1In progress
1Resolved
Question about documentation
PendingPersonAnaManagerHR team
Update my data
In progressPersonDiegoManagerHR team
Portal access
ResolvedPersonLauraManagerHR team
WITHIN HR TICKETS
Fewer loose steps. More work completed.
Identified managers
Organizes query handling within the scope of those responsible for resolving them.
Statuses and tracking
Distinguish pending, in-progress, and resolved items. Review the progress of each case.
Request context
Keep necessary information alongside the ticket to ensure continuity of employee support.
AN EXAMPLE IN YOUR COMPANY
Resolve a documentation query
A person submits an inquiry to HR. The team reviews it, gathers information, and responds within the same case, making the resolution visible.
THE RESULT
A request that can be tracked without repeatedly asking about its status.BEFORE STARTING
Clear scope from day one.
Can it be contracted as an independent module?
Yes. We define who submits inquiries, who handles them, and the needed access channel for each party. You can expand later with Portal or Document Manager.
Is it suitable for submitting confidential complaints?
Communications requiring the reserved procedure of the whistleblowing channel must be directed to that module. HR Tickets is designed for internal queries and support.
How is the proposal prepared?
We review your case, the team that will use it, and the necessary information sources. The proposal specifies functions, accesses, connections, and contracting conditions before starting.
THEY CAN WORK TOGETHER
Connect the next step.
Add other solutions when your operations require it. Scope and connections are defined in your proposal.
Employee portal
Personal access to the workday, requests, documents, and company information.
Explore solutionCommunications
Announcements, posts, and conversations close to those who need them.
Explore solutionWhistleblowing channel
A confidential channel to receive communications and follow up on each case.
Explore solutionSTART WITH WHAT YOU NEED
Let's talk about HR tickets.
Tell us what you want to solve. We define with you the modules, access, and connections your company needs.